FAQs

What are your candles made of?

All our candles are made using 100% soy wax and braided cotton wicks. We use a combination of fragrance and essential oils that are phthalate free with IFRA Certified.

What’s the difference between soy candles and traditional candles?

Traditionally, candles were made with paraffin wax. An end-product of petroleum, Paraffin contains up to 11 carcinogenic compounds. The petrol-carbon soot that paraffin wax emits can blacken walls, ceilings, and furniture, contaminate ventilation ductwork in your home, as well as add toxic carcinogens into the air you breathe.

Soy candles are better for you and for the environment. Soy wax is non-toxic and burns cleaner than paraffin, with no petrol-carbon soot.  Soy candles burn slower and cooler than paraffin wax, giving them a longer life-span than paraffin candles. Since soybeans are vegetables, soy wax is naturally biodegradable, making it easier to remove from the candle container after burning, easier to clean up if spilled on other surfaces, and comes out of clothing in the wash.

Are you on any other platform such as Shopee and Lazada? 
Yes, we are. You may orders from our official website www.zoviey.com and Shopee platform. 

Where do you get your materials from?

We source our materials from overseas suppliers to ensure our soy candles are up to standard.

What is the shelf-life of the candles?

As our candles are hand-poured fresh in small batches and we do not use any preservatives, they have a shelf life of typically 6-12 months. Keep the candles away from direct sunlight and store at room/cool temperature to prolong the shelf-life.

How long will it take to get my order?

We will process your order within 3 business days unless a order processing delay has been noted on the website. Most orders arrive in 3-5 business days after being shipped. You will get a tracking number with your shipment confirmation email.

What shipping courier do you use?

All orders are sent via Poslaju.

 

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